CUSTOMER SERVICE
All orders in stock will be shipped within one business day. In Italy we deliver in 24/48h while in the rest of the world in 3/4 working days.
You can return your products within 14 days and get a full refund.
Remember that customized products cannot be returned.
Our customer service is active 7 days a week and 24 hours a day.
We are here to answer all your needs or problems.
Heading
Question title
Answer text
Question title
Answer text
Question title
Answer text
Heading
Question title
Answer text
Question title
Answer text
Question title
Answer text
MADE
I want to make a return, how can I do?
If you are not satisfied with one of our products, please contact us as soon as possible to start the return procedure.
How long does it take for my refund to arrive?
This depends a lot on the payment method you have chosen and above all on your bank.
They usually take 7 business days.
I would like to cancel an order how can I do?
To cancel an order, please contact us as soon as possible.
Remember that if the product has been engraved and shipped you will not be able to cancel and/or request a refund .
PRODUCTS
Are Aquila scissors guaranteed?
Yes, all of our scissors are covered by a lifetime warranty that covers any manufacturing defects. This warranty does not cover accidental damage, such as drops or misuse. If you have an issue with your scissors that falls under the terms of the warranty, please contact us and we will be happy to assist you with repair or replacement of the product.
Can I customize the scissors with my name or logo?
Yes, we offer a customization service for professionals who want to add a personal touch to their scissors. You can choose to engrave your name or salon logo on the blades. For more details, visit our customization section or contact our team.
Do you offer a sharpening service for scissors?
Yes, we offer a professional sharpening service for all Aquila Scissors. You can contact us to arrange for your scissors to be sent to you, and we will return them in perfect condition, ready for long-term use.
How should I take care of my scissors?
To keep your scissors in tip-top condition, we recommend cleaning them regularly with a soft, dry cloth. Lubricate the blades periodically with scissor oil and store them in a dry, safe place. Avoid cutting materials other than hair, as this may impair the sharpness of the blades.
REACH US ONLINE OR IN-STORE
Mon - Fri:
09:00 - 13:00
3pm - 6pm
Via Salvator Rosa 35,
Qualiano of Naples,
80019
Email: info@dellaquilascissors.com
Tel: +39081057965 / +393921474273